Privacy policy

USE OF THE WEB SITE

Your privacy is important to us. We have therefore created a privacy policy that covers how we collect, use, disclose, transfer and store our customers' information.

You may be required to provide your personal information and business information. The customer is not obliged to provide the personal information requested, but if he chooses not to do so, we will often not be able to offer our products or services or answer any questions that may arise.

Modification of this website is prohibited in all forms be it for reproduction, copying, distribution, sale, resale or other forms of exploitation, for commercial or non-commercial purposes. All intellectual property rights on the web site and its contents are from Forprint.pt or its licensors, unless expressly stated otherwise.

Forprint.pt grants you only a limited, non-exclusive and non-transferable license to view or print the contents of the website for personal and professional use only.

You agree not to use this website for illegal or prohibited purposes.

 

COOKIES

Forprint uses cookies on its website, considering as such, small text files with relevant information that the access device (Computer, Mobile / Smartphone or Tablet) carries, through the browser, when the user visits a website.

The cookies used allow you to improve the performance and browsing experience of your users, increasing, on the one hand, the speed and efficiency of response and, on the other hand, eliminating the need to enter the same information repeatedly.

The placement of cookies not only helps the website to recognize the user's device the next time he visits it, but it will also be essential for the operation of the same. The used cookies do not collect personal information that allows the user to identify, storing only generic information, namely the form or place / country of access and the way the user uses the website, among others.

Cookies retain only information related to the user's preferences and may at any time and through your browser, decide to receive notices about the receipt of cookies, as well as block their entry into your system.

Be warned, however, that the refusal to use cookies may result in the impossibility of accessing some of the areas of the website.

The user may deactivate some or all of the cookies at any time. Each browser has its own configuration process for this configuration. Non-acceptance of cookies may prevent the use of some of the features of the website.

Forprint may also use cookies in the opening of newsletters / emails, for statistical purposes, and that allow us to know if they are open, verify the clicks through links or ads within the newsletter. The user always has the possibility to deactivate the sending of the newsletters / electronic mail in his client area.

 

RGPD

1-Consent

Consent to the use of data provided by the customer.

In the footer, you will find a dedicated separator for cookies and RGPD, where you can indicate if your data is use in marketing campaigns, for statistical purposes or only for providing services.

You may at any time change or remove the level of consent provided for the processing of data by Forprint and its partners.

2-Research / Portability

Provision of data collected and stored in database.

Through the RGPD module, located in the footer, you can consult all your data. This survey will display identification data, as well as billing data.

If the customer requests a document indicating the data the company holds it can exported to Excel or CSV.

3-Anonymization

Anonymization / forgetting is a client's right, in case the customer wants to stop being contacted through telephone or electronic mail can request that it be forgotten from the company's database.

The customer may at any time request anonymity, that is, his or her data is no longer available on your customer card.

This process is irreversible it can be done directly on our website, through our own form or in case of doubts or difficulties, by email or telephone.

4-Registration of activities

Keeping track of all operations performed with customer data has become necessary, and it should be of quick and easy consultation.

All access to customer data is stored in log file where accesses performed are stored.

5-Transaction history

Regarding the history of operations, you must keep track of all movements that may exist.

In the operations history, you can view the history of the movements performed through the RGPD module, such as searches performed, information queries and anonymizations.

6-Conservation

The data registered for the purpose of commercial transactions are stored according to the Portuguese law in force.

Current law requires the preservation of history for a minimum period of ten (10) years.

Data collected for statistical and marketing purposes is stored for a maximum period of 1 year.

Personal data collected by Forprint will be processed and stored within the European Union.

7-Security Failures

Forprint implements the appropriate security measures necessary to protect your data from accidental or unauthorized destruction, loss, and alteration as well as unauthorized access.

According to legislation, all security flaws are report to the responsible entities, and affected customers will be contact as soon as possible, within a maximum period of 72H.

WE ARE NOT RESPONSIBLE FOR IDENTIFICATION DATA OR OTHER INFORMATION YOU CHOOSE TO SUBMIT, AS A COMMENTARY AREA OR ANY OTHER ACESSIBLE PUBLIC AREA THAT WE ADMINISTER OR MANAGE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE CANNOT BE LIABLE FOR ANY CLAIM. LOSSES AND DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES INCURRED BY YOU OR ANY USER RELATED TO COMPUTER FRAUD, RISK OR ANY OTHER INFRINGEMENT OR CIRCUMSTANCES IN WHICH YOUR INFORMATION IS ACCEPTED OR DISCLOSED WITHOUT OUR EXPRESS AUTHORIZATION.

8-Data Collected

Only data provided by the user is collect and stored during the purchase and / or navigation process on our website.

Being its truthfulness and its consistency of the responsibility of the user, it must confirm the data provided to Forprint in its electronic confirmation of order / order.

Forprint is not responsible for the incorrect completion of the data during the ordering and / or registration process.

The data may be processed directly by Forprint or by entities subcontracted for this purpose, namely for the purposes of transport, SMS sending, payment processing, satisfaction surveys, sales support and after sales.

Forprint and / or our subcontractors may contact you by mail, email or phone to request information / clarifications regarding orders placed, your comments about our products, opinions regarding the operation of the website and satisfaction with our services.

The processing of the collected data is necessary for the fulfilment of the contract of purchase and sale; or to carry out pre-contractual procedures at the request of the client, such as budgeting.

We do not knowingly collect personal information from minors. As the parent or legal guardian, do not allow your children to send personal information without your permission.

9-Data Protection

The whole process of browsing and ordering on the website is encrypt with SSL connection over TLS thus ensuring the security and integrity of the data while in transit.

Forprint recommends using the latest browser / browser and the latest operating system to ensure the best possible security.

All data is stored in datacentres with local access control as well as defended through advanced security systems defending against intrusions.

Various physical, logical, technical and organizational security measures have been adopt in order to protect personal data against unauthorized disclosure, loss, misuse, alteration, treatment or access, as well as against any other form of illegal treatment.

The User has the right to submit a complaint to a control authority, in particular the National Data Protection Commission, in case of non-compliance by Forprint with the obligations that apply to it in respect of privacy.

All data collected is for the exclusive use to provide our services, not provided and / or ceded to third parties.

Forprint may use subcontractors for the accommodation of computer equipment, in the terms allowed by the law that regulates the processing of personal data. These entities being obliged to maintain confidentiality and ensure security with respect to the personal data to which they have access , and shall not use such data for any other purposes, or for their own benefit, nor relate them to other data that they possess.

Personal data can also be available to the courts and other competent authorities, in strict compliance with the law.

For your privacy, we advise you not to include personal, sensitive, or sensitive data in the electronic mail that you send to us.

Please do not e-mail us credit card numbers or any sensitive personal information, if it happens, we will destroy it immediately and without prior consent.

10-Data provided to third parties

Although you may find yourself on a Forprint-managed website, you can also find links to third-party websites.

Occasionally, at our discretion, we may include or offer third-party products or services on our platforms.

These third-party websites have separate and independent privacy policies.

These policies are neither manage, nor controlled by Forprint, and we assume no responsibility for the content and activities of those linked websites.

However, we seek to protect the integrity of our website and platforms and thank you for contacting us should you wish to give us your feedback on them.

We also recommend that you carefully read the terms and conditions and the privacy policies of these linked websites before submitting any information or personal data.

11-Change of Privacy Policy

These terms of processing of personal data can change at any time and without prior notice.

These changes will be duly publicize on the website in an easily visible format, for users' convenience.

12-Responsibility for data processing

Your data will be collected and processed by Forprint trademark of RRbit - Informática, LDA, corporate body number 510 024 610, headquartered at Rua D. Maria Carolina de Albuquerque Block - 1 Store A 6270-133 Paranhos da Beira, Portugal. This is the company responsible for processing personal data according to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

13-Version

The current version was publish on May 24, 2018.