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Terms and Conditions

ACCESS TO SERVICE

By browsing this Website or by purchasing any product implied acceptance of our Terms & Conditions.
Access to the service is subject to registration on Forprint.com.
For this purpose, the customer must provide the data that allow their identification.
At the time of ordering, you undertake to provide only accurate, truthful information and to promptly inform Forprint.com of any changes thereto.
All orders are the sole responsibility of the customer.
In case the data provided is incorrect or incomplete, the cost of re-dispatching the order will be borne by the customer.
Forprint.com declines all responsibility for any delay or impossibility of processing the order due to error or insufficiency of the data communicated by the Customer.
The updates of the data should be made to the account, using the form that we make available for this purpose.
Modification of this Website, reproduction, copying, distribution, sale, resale or other forms of exploitation, for commercial or non-commercial purposes is prohibited.
All intellectual property rights on the Website and its contents are from Forprint.com, unless otherwise expressly stated.

 

USE OF PRODUCTS.

The products marketed by Forprint.com, are intended exclusively for office printing, our products CANNOT be used in the food industry or cosmetic.
Forprint.com does not sell cartridges for printing on food.
Forprint.com does not guarantee that our products can be used in sublimation, transfer technique or printing on materials other than plain paper.
If you have any questions regarding the use or application of our products, please contact us.

 

PRICE OF PRODUCTS AND SERVICES.

The opening of an account and the use of the service are free, without obligation to purchase.
The prices available include VAT, unless otherwise noted, and may be changed without prior notice.
Forprint.com reserves the right to cancel any orders, whose final price is wrong or outdated. This will be advised by customers when possible before payment has been made.
In case the payment has already been made the customer will be fully refunded, however if the customer decides to proceed with the order he will have to pay the correct amount or any difference over a previously paid amount.
The photographs presented on the Website are merely illustrative, any doubts about the products can be clarified by email, telephone or by using our Chat.
We make every effort to ensure that the information presented is free from all types of errors and whenever these occur, we will proceed as soon as possible to the respective correction.
In case the information presented does not correspond to the characteristics of the product, the Customer assists the right to terminate the purchase and sale agreement, under the applicable legal terms.
All page estimates correspond to a 5% impression, according to the industry standard.

 

DELIVERIES

The estimated time of delivery of our products "In Stock" is 24 to 48 hours usable.
Shipments are only made during the working days and the remaining days are not counted towards delivery times.
All delivery times are indicative only and may change due to warehouse errors, delays by carriers and / or other unforeseen events.
Any delay in the shipment of articles, in the face of the estimates presented, does not confer the right to compensation.
Orders placed on products with availability status "Per Consultation" are subject to extended delivery times and after confirmed / paid can not be canceled. These items are usually required especially to fulfill the order requesting them.
Upon receipt of the goods, the customer must check the condition of the packaging. If you detect any defect as a result of the transport, you must refuse delivery.
All items received must be verified within a maximum of one working day and in case of any damage this must be communicated to Forprint.com immediately, so that the complaint can be made with the carrier and in this way can trigger the transport insurance .
In these situations you must collect all the information requested by our employees, including photographs of the damage and the transport label, you should not discard any packaging, packaging or material that accompanies the order.

 

RETURNS AND GUARANTEES

All returns or RMA's must be previously communicated by telephone, 211 45 00 75, to our services. Otherwise Forprint.com reserves the right not to accept return.

Returns will only be accepted within 14 days after the date of receipt of the order.
Returned products must be accompanied by a copy of the invoice, accessories and original packaging and their delivery must be communicated to Forprint.com through the return form on our website.
- Items in which problems occur during the 14 days after delivery and whose problem can not be corrected remotely, will be collected at no cost to the customer for analysis and / or eventual exchange.
- All articles outside the 14 day period that present problems and whose problem can not be solved remotely, should be sent to our warehouses for analysis, according to data made available at the time. The costs of sending the articles in this situation are borne by the customer.
- Returns of products whose security / safety seal is torn, cut or tampered with, or whose accessories (label [s], plastic accessories, carton and others) are not accepted.
- In case of return, the values of shipping costs and any commissions, will not be returned. The return will be made through a credit note that will be delivered to the customer, after confirmation of the status of the returned products.
- We will not accept returns of any products (damaged or under warranty) that are sent for collection to our offices or warehouses.
- Items where there is misuse by the customer will not be covered by the guarantee or accepted for return.
No exchanges or returns of ink cartridges, toners or other items that are not used or opened after sale can be returned, unless there is a lack of conformity. - When there are values to be returned to the customer these will be returned within a maximum period of 10 working days, counted after receipt of credit note.
- All our consumables have a two year warranty unless otherwise noted.

 

CANCELLATIONS

Under applicable legal terms, Forprint.com makes it possible to exchange or return articles within 14 days from the date of receipt by the Customer, without payment of compensation and without having to indicate the reason.
In order to do so, the Client must communicate its intention in writing, by electronic mail or letter. The articles must be returned within 14 days after their receipt accompanied by the original invoice (article 6 of DL 143/2001, of April 26 with the wording given by DL 82/2008, of May 20).
In these cases it is up to the customer to send the article (s) in good condition and with all the accessories that accompany it to our warehouses.

 

APPLICABLE LEGISLATION AND FINAL CONSIDERATIONS

All purchases made on Forprint.com are subject to Portuguese legislation.
Any situation not contemplated here will be weighed by Forprint.com with customer interest first.
Situations that are notoriously abusive may invoke internal or external procedures by Forprint.com.
Forprint.com is a trademark of the company RRbit - Informática, lda, holder of NIF 510024610, headquartered at Rua D. Maria Carolina de Albuquerque Bloco - 1 Store A 6270-133 Paranhos da Beira, Portugal.
These TERMS & CONDITIONS are subject to change without notice.

 

 

LITEGIO

-In case of litigation the consumer may resort to an alternative dispute resolution entity for consumer litigation: National Center for Consumer Conflict Arbitration

 

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